--- title: Our Solution | I-PASS Institute --- [![IPASS(R)_logo](https://www.ipassinstitute.com/hubfs/IPASS(R)_logo.svg "IPASS(R)_logo")](https://ipassinstitute.com) [![Contact Us](https://no-cache.hubspot.com/cta/default/5423535/08633d0a-c9e9-4193-9a2a-6aba19f1b436.png)](https://cta-redirect.hubspot.com/cta/redirect/5423535/08633d0a-c9e9-4193-9a2a-6aba19f1b436) ###### Our Solution # On the Path to Zero Patient Harm ##### The I-PASS Institute provides healthcare institutions of any size a blueprint for assessing and implementing a standardized handoff process. Since 2016, the I-PASS methodology has been integrated at over 100 institutions in the U.S. and Canada, resulting in more than 100 million completed handoffs and preventing millions of minor and major harm events. ![Clinicians discussing a handoff](https://www.ipassinstitute.com/hs-fs/hubfs/Product-Header_Clinician-Handoff-3.png?width=400&height=400&name=Product-Header_Clinician-Handoff-3.png) ![](https://www.ipassinstitute.com/hubfs/header-bottom-shape-01.svg) ![Solution_2_Hands-on Help](https://www.ipassinstitute.com/hubfs/Solution_2_Hands-on%20Help.svg "Solution_2_Hands-on Help") ## How it Works ##### I-PASS provides a common, shared, and unified structure for verbal and written communication. We partner with institutions and care teams to ensure our program can be delivered, implemented, and sustained at scale. [ Learn More ](https://www.ipassinstitute.com/solution#learn-more) ![](https://www.ipassinstitute.com/hubfs/Solutions_Assessment2.svg) #### Assess & Plan A discovery and scope phase to understand your institutional environment and set the implementation timeline ![](https://www.ipassinstitute.com/hubfs/Solutions_Train%20%26%20Implement.svg) #### Train & Implement Virtually deliver clinician trainings asynchronously in 30–40 minutes to clinicians, observing and measuring progress as methods are integrated into your workflow ![](https://www.ipassinstitute.com/hubfs/Solutions_Improve%20%26%20Sustain.svg) #### Improve & Sustain Detailed reports monitor how key I-PASS process adherence and outcome metrics are met and the opportunities for continuous improvement in handoff communication ###### LEARN MORE ABOUT EACH PART OF THE PROCESS [Handoff Strategy Development ](https://www.ipassinstitute.com/solution#handoff-strategy) [Coaches & Professional Management ](https://www.ipassinstitute.com/solution#certified-coaches) [Training ](https://www.ipassinstitute.com/solution#training) [Written Handoff Tool ](https://www.ipassinstitute.com/solution#written-handoff-tool) [Assessment and Improvement ](https://www.ipassinstitute.com/solution#assessment) [GME Program ](https://www.ipassinstitute.com/gme-program) ## What We Deliver ##### I-PASS Coaches, Program Managers, and our comprehensive suite of education materials and supporting resources provide the foundation you need to initiate and maintain handoff communication success. ![CheckMark-01](https://www.ipassinstitute.com/hubfs/CheckMark-01.svg) A virtual Training platform where clinicians can practice giving and receiving written and verbal I-PASS structured handoffs ![CheckMark-01](https://www.ipassinstitute.com/hubfs/CheckMark-01.svg) Direct observation tools for monitoring handoffs and gaining insights into I-PASS adherence in real time ![CheckMark-01](https://www.ipassinstitute.com/hubfs/CheckMark-01.svg) An electronic platform that integrates with any EHR to facilitate the written handoff process ![CheckMark-01](https://www.ipassinstitute.com/hubfs/CheckMark-01.svg) A process- and culture-change campaign to ensure program adoption and sustainability ![CheckMark-01](https://www.ipassinstitute.com/hubfs/CheckMark-01.svg) An Implementation Guide that complements the expertise of our Coaching and Program Management Team to outline the key milestones for effective I-PASS implementation ![](https://www.ipassinstitute.com/hubfs/header-bottom-shape-01.svg) ## Handoff Strategy Development ##### By answering a series of questions, you can help our team build a scope and timeline appropriate to your situation. ![Two Clinicians talking](https://www.ipassinstitute.com/hs-fs/hubfs/Product-Handoff-Strat_Clinician-Training-5.png?width=400&height=400&name=Product-Handoff-Strat_Clinician-Training-5.png) ![](https://www.ipassinstitute.com/hubfs/header-bottom-shape-01.svg) ###### Goals & Objectives ![](https://www.ipassinstitute.com/hubfs/Solution_Aligning%20on%20Who.svg) #### Alignment A discovery and scope phase to understand your institutional environment and set the implementation timeline ![](https://www.ipassinstitute.com/hubfs/Solution_Setting%20the%20Context.svg) #### Setting the Context Uncovering the strengths and opportunities in your existing communication workflows in your current transitions of care environment ![](https://www.ipassinstitute.com/hubfs/Solution_Organizational%20Dynamics.svg) #### Organizational Dynamics Understanding your culture and how decisions are made ![](https://www.ipassinstitute.com/hubfs/Solution_Delivering%20a%20Plan.svg) #### Delivering a Plan A co-created vision for handoff improvement [![Request a Demo](https://no-cache.hubspot.com/cta/default/5423535/e8b943b3-3c3a-4c9d-b220-347d31202e73.png)](https://cta-redirect.hubspot.com/cta/redirect/5423535/e8b943b3-3c3a-4c9d-b220-347d31202e73) ![](https://www.ipassinstitute.com/hubfs/header-bottom-shape-01.svg) ## Coaches & Professional Management ##### Our experts have years of firsthand clinical and I-PASS implementation experience to help you launch the program and navigate any change management challenges that may arise. ![Prodcut-Coaches_Clinician-Training-2](https://www.ipassinstitute.com/hs-fs/hubfs/Prodcut-Coaches_Clinician-Training-2.png?width=400&height=400&name=Prodcut-Coaches_Clinician-Training-2.png) ![](https://www.ipassinstitute.com/hubfs/header-bottom-shape-01.svg) ###### Goals & Objectives ![](https://www.ipassinstitute.com/hubfs/Solution_Leveraging%20our%20experience%20(use%20this%20one).svg) #### Leverage Our Experience Lean on our I-PASS implementation background to set you and your teams up for success ![](https://www.ipassinstitute.com/hubfs/Solution_Relationship%20%26%20Project%20Support.svg) #### Relationship and Program Support The Coaching and Program Management Team participates in all site visits, supports the scheduling of meetings or workshops, facilitates program participation, and shares progress updates sitewide ![](https://www.ipassinstitute.com/hubfs/Solution_Planning.svg) #### Customized Plan A detailed road map for implementation and sustainable adoption of I-PASS Institute tools, tailored to your institution’s distinct set of circumstances [![Request a Demo](https://no-cache.hubspot.com/cta/default/5423535/e8b943b3-3c3a-4c9d-b220-347d31202e73.png)](https://cta-redirect.hubspot.com/cta/redirect/5423535/e8b943b3-3c3a-4c9d-b220-347d31202e73) ###### The I-PASS Difference ## Coaches ##### Our experienced team of I-PASS Coaches will conduct a series of calls and virtual sessions to assess the current state of handoff communication within your institution. These virtual sessions will include: ![CheckMark-01](https://www.ipassinstitute.com/hubfs/CheckMark-01.svg) Observation of live handoff sessions throughout the institution, across care teams and roles ![CheckMark-01](https://www.ipassinstitute.com/hubfs/CheckMark-01.svg) Meetings with key stakeholders at all levels of your institution (C-suite, front-line providers, quality and safety teams, etc.) ![CheckMark-01](https://www.ipassinstitute.com/hubfs/CheckMark-01.svg) Informational sessions aimed at building momentum around the importance of handoff communication to substantially improve patient safety ###### I-PASS Implementation Spotlight ## Mentorship ##### Our hands-on approach to mentorship enables each site to foster local support for the program, adapt I-PASS to your organizational environment, and sustain adoption of the lessons and skills learned over the long term. ![](https://www.ipassinstitute.com/hubfs/header-bottom-shape-01.svg) ## Training ##### Our virtual platform is built to scale, keep learners engaged, and provide custom content developed for your institution. ![Clinicians on a computer](https://www.ipassinstitute.com/hs-fs/hubfs/Product-Training_Clinician-Training-3.png?width=400&height=400&name=Product-Training_Clinician-Training-3.png) ![](https://www.ipassinstitute.com/hubfs/header-bottom-shape-01.svg) ###### Goals & Objectives ![](https://www.ipassinstitute.com/hubfs/Solution_Train_Authentic%20Engagement.svg) #### Authentic Engagement Trainees are immersed in interactive, simulated handoff experiences based on real scenarios that happen on the frontlines ![](https://www.ipassinstitute.com/hubfs/Solution_Train_Training.svg) #### Customized Training Modules are pre-built for a variety of specialties, and we have content experts ready to develop modules tailored to your needs ![](https://www.ipassinstitute.com/hubfs/Solution_Train_Practical%20Application.svg) #### Practical Application Activities include practicing verbal and written I-PASS handoffs, followed by summarizing those handoffs for a received patient ![](https://www.ipassinstitute.com/hubfs/Solution_Train_Delivery%20at%20Scale%20(use%20this%20one).svg) #### Delivery at Scale Our fully online learning system allows for an unlimited number of participants to train and take refresher courses – no in-person workshops required [![Request a Demo](https://no-cache.hubspot.com/cta/default/5423535/e8b943b3-3c3a-4c9d-b220-347d31202e73.png)](https://cta-redirect.hubspot.com/cta/redirect/5423535/e8b943b3-3c3a-4c9d-b220-347d31202e73) ###### I-PASS Implementation Spotlight ## Training ##### The I-PASS Handoff Training Program and platform have been constructed to meet the needs of various providers at your institution, on their own time and at their own pace. ![](https://www.ipassinstitute.com/hubfs/header-bottom-shape-01-grey.svg) ## I-PASS Written Handoff Tool ##### The I-PASS Written Handoff Tool, a critical element of the I-PASS methodology, can be optimized within your existing EHR, providing your teams with a valuable companion document to support verbal handoff. ![Clinician-Meeting](https://www.ipassinstitute.com/hs-fs/hubfs/Product-eVIEW_Clinician-Meeting-2.png?width=400&height=400&name=Product-eVIEW_Clinician-Meeting-2.png) ![](https://www.ipassinstitute.com/hubfs/header-bottom-shape-01.svg) ###### Benefits ![](https://www.ipassinstitute.com/hubfs/eView%20Icon-Red.png) #### Optimizes the I-PASS Written Handoff Tool in your native EHR. ![](https://www.ipassinstitute.com/hubfs/Icon%207-Red.png) #### Provides an existing library of pre-designed EHR I-PASS templates. ![](https://www.ipassinstitute.com/hubfs/Icon%201-Red.png) #### Gives access to comprehensive instructional guide that outlines design solutions in your native EHR. ![](https://www.ipassinstitute.com/hubfs/Plan%20Icon-Red.png) #### No integration required minimizes internal IT resource commitment. ![](https://www.ipassinstitute.com/hubfs/Icon%205-Red.png) #### Epic-certified Informatics Specialist applies best practices to create and update handoff templates for improved workflow. [![Request a Demo](https://no-cache.hubspot.com/cta/default/5423535/e8b943b3-3c3a-4c9d-b220-347d31202e73.png)](https://cta-redirect.hubspot.com/cta/redirect/5423535/e8b943b3-3c3a-4c9d-b220-347d31202e73) ###### I-PASS Written Handoff Tool ## Digital Epic Handoffs that Scale ![CheckMark-01](https://www.ipassinstitute.com/hubfs/CheckMark-01.svg) Utilize SmartText overrides to display various templates by specialty, location, or patient population ![CheckMark-01](https://www.ipassinstitute.com/hubfs/CheckMark-01.svg) Use foundational generic SmartTexts to build on throughout implementation ![CheckMark-01](https://www.ipassinstitute.com/hubfs/CheckMark-01.svg) Generate SmartLinks that display critical data elements in a compact and easy-to-read layout ![CheckMark-01](https://www.ipassinstitute.com/hubfs/CheckMark-01.svg) Leverage Microsoft Word to add settings not readily available, but respected, in Epic to control format and printing ![CheckMark-01](https://www.ipassinstitute.com/hubfs/CheckMark-01.svg) Create I-PASS Handoff Reports that incorporate human factors principles ![](https://www.ipassinstitute.com/hubfs/header-bottom-shape-01.svg) ## Assessment and Improvement ##### Empower clinical champions to observe and provide feedback on live handoff sessions as well as evaluate adherence to the I-PASS handoff structure and related outcomes in real time, generating on-demand insight on areas requiring improvement in handoff communication. ![Product-Assessment_Clinician-Handoff-1](https://www.ipassinstitute.com/hs-fs/hubfs/Product-Assessment_Clinician-Handoff-1.png?width=400&height=400&name=Product-Assessment_Clinician-Handoff-1.png) ![](https://www.ipassinstitute.com/hubfs/header-bottom-shape-01.svg) ###### Goals & Objectives ![](https://www.ipassinstitute.com/hubfs/Solution_Improve_Family%20Medicine%20copy.svg) #### Establish Benchmarks Align on performance measures and internal and external goals for team development in handoff communication ![](https://www.ipassinstitute.com/hubfs/Solution_Improve_Detailed%20Reporting.svg) #### Track Growth Facilitate I-PASS handoff adoption and aptitude across the team by creating and sharing adherence run charts ![](https://www.ipassinstitute.com/hubfs/Solution_Improve_Improvement.svg) #### Maintain Continuous Progress Develop iterative plans to test, observe, and integrate these handoff practices to achieve sustained behavior, and ultimately, a positive culture change [![Request a Demo](https://no-cache.hubspot.com/cta/default/5423535/e8b943b3-3c3a-4c9d-b220-347d31202e73.png)](https://cta-redirect.hubspot.com/cta/redirect/5423535/e8b943b3-3c3a-4c9d-b220-347d31202e73) ###### I-PASS Implementation Spotlight ## A Hub for A&I Analysis ##### In addition to many other helpful implementation tools, the I-PASS Web Portal's interactive "Run Charts" A&I feature is designed to help you capture, analyze, and report on key handoff observation data that is critical for sustaining a culture of high reliability. ![](https://www.ipassinstitute.com/hubfs/header-bottom-shape-01-grey.svg) ![](https://www.ipassinstitute.com/hubfs/Purple_Contact%20Us.svg) ## Let's Talk About I-PASS [ Contact Us ](https://www.ipassinstitute.com/contact-us) [![IPASS(R)_logo_invert](https://www.ipassinstitute.com/hubfs/IPASS(R)_logo_invert.svg "IPASS(R)_logo_invert")](https://ipassinstitute.com) #### Useful Links #### Evidence #### Get in Touch [Contact Us](https://www.ipassinstitute.com/contact-us) [+1 888.442.3899](tel:+18884423899) Boston, MA 02108 © 2026 I-PASS Patient Safety Institute. 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