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Our Solution
On the Path to Zero Patient Harm
The I-PASS Institute provides healthcare institutions of any size a blueprint for assessing and implementing a standardized handoff process. Since 2016, the I-PASS methodology has been integrated at over 100 institutions in the U.S. and Canada, resulting in more than 100 million completed handoffs and preventing millions of minor and major harm events.
Assess & Plan
A discovery and scope phase to understand your institutional environment and set the implementation timeline
Train & Implement
Virtually deliver clinician trainings asynchronously in 30–40 minutes to clinicians, observing and measuring progress as methods are integrated into your workflow
Improve & Sustain
Detailed reports monitor how key I-PASS process adherence and outcome metrics are met and the opportunities for continuous improvement in handoff communication
A virtual Training platform where clinicians can practice giving and receiving written and verbal I-PASS structured handoffs
Direct observation tools for monitoring handoffs and gaining insights into I-PASS adherence in real time
An electronic platform that integrates with any EHR to facilitate the written handoff process
A process- and culture-change campaign to ensure program adoption and sustainability
An Implementation Guide that complements the expertise of our Coaching and Program Management Team to outline the key milestones for effective I-PASS implementation
Handoff Strategy Development
By answering a series of questions, you can help our team build a scope and timeline appropriate to your situation.
Goals & Objectives
Alignment
A discovery and scope phase to understand your institutional environment and set the implementation timeline
Setting the Context
Uncovering the strengths and opportunities in your existing communication workflows in your current transitions of care environment
Organizational Dynamics
Understanding your culture and how decisions are made
Delivering a Plan
A co-created vision for handoff improvement
Coaches & Professional Management
Our experts have years of firsthand clinical and I-PASS implementation experience to help you launch the program and navigate any change management challenges that may arise.
Goals & Objectives
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Leverage Our Experience
Lean on our I-PASS implementation background to set you and your teams up for success
Relationship and Program Support
The Coaching and Program Management Team participates in all site visits, supports the scheduling of meetings or workshops, facilitates program participation, and shares progress updates sitewide
Customized Plan
A detailed road map for implementation and sustainable adoption of I-PASS Institute tools, tailored to your institution’s distinct set of circumstances
Observation of live handoff sessions throughout the institution, across care teams and roles
Meetings with key stakeholders at all levels of your institution (C-suite, front-line providers, quality and safety teams, etc.)
Informational sessions aimed at building momentum around the importance of handoff communication to substantially improve patient safety
Training
Our virtual platform is built to scale, keep learners engaged, and provide custom content developed for your institution.
Goals & Objectives
Authentic Engagement
Trainees are immersed in interactive, simulated handoff experiences based on real scenarios that happen on the frontlines
Customized Training
Modules are pre-built for a variety of specialties, and we have content experts ready to develop modules tailored to your needs
Practical Application
Activities include practicing verbal and written I-PASS handoffs, followed by summarizing those handoffs for a received patient
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Delivery at Scale
Our fully online learning system allows for an unlimited number of participants to train and take refresher courses – no in-person workshops required
I-PASS Written Handoff Tool
The I-PASS Written Handoff Tool, a critical element of the I-PASS methodology, can be optimized within your existing EHR, providing your teams with a valuable companion document to support verbal handoff.
Benefits
Optimizes the I-PASS Written Handoff Tool in your native EHR.
Provides an existing library of pre-designed EHR I-PASS templates.
Gives access to comprehensive instructional guide that outlines design solutions in your native EHR.
No integration required minimizes internal IT resource commitment.
Epic-certified Informatics Specialist applies best practices to create and update handoff templates for improved workflow.
Utilize SmartText overrides to display various templates by specialty, location, or patient population
Use foundational generic SmartTexts to build on throughout implementation
Generate SmartLinks that display critical data elements in a compact and easy-to-read layout
Leverage Microsoft Word to add settings not readily available, but respected, in Epic to control format and printing
Create I-PASS Handoff Reports that incorporate human factors principles
Assessment and Improvement
Empower clinical champions to observe and provide feedback on live handoff sessions as well as evaluate adherence to the I-PASS handoff structure and related outcomes in real time, generating on-demand insight on areas requiring improvement in handoff communication.
Goals & Objectives
Establish Benchmarks
Align on performance measures and internal and external goals for team development in handoff communication
Track Growth
Facilitate I-PASS handoff adoption and aptitude across the team by creating and sharing adherence run charts
Maintain Continuous Progress
Develop iterative plans to test, observe, and integrate these handoff practices to achieve sustained behavior, and ultimately, a positive culture change
Let's Talk About I-PASS
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