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Bend the Claims Curve with Structured  Clinical Handoffs

Ask anyone in healthcare — it’s never been harder to deliver coordinated, patient-centric, quality care. On top of that, healthcare revenue is down, and claim payouts are up. Not a good combo.

Hospitals can no longer afford to ignore the largest crack in the system that consistently leads to medical errors: miscommunication at clinical handoffs and transitions of care. 

Endorsed by MedPro Group, the nation's leading malpractice carrier, I-PASS is available to deliver a solution to hospitals and health systems that will pay dividends, financially and clinically.

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Miscommunication is the leading cause of medical errors, and malpractice cases with communication errors are twice as expensive to defend as those without.

I-PASS has developed a proven handoff tool — a common, structured language for clinicians  to share critical patient information. 

With it, health systems can minimize communication variability, keeping patients safe and reducing the risk and financial burden of medical malpractice.

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Structured Communications Are Critical for Proactive Risk Management

49%

of medical malpractice cases include miscommunication

77%

of these cases are preventable with a handoff tool

27%

of all malpractice claim expenses could be reduced with structured communications like I-PASS 

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CRICO

Data found in the study “Frequency and Nature of Communication and Handoff Failures in Medical Malpractice Claims,” published in The Journal of Patient Safety, which reviewed a random sample of malpractice claims from 2001 to 2011, collected in CRICO Strategies’ Comparative Benchmarking System.

I-PASS Implementations Lead to Significant Reductions in Costs

 

Number of Annual Avoidable Events & Costs

Annual Inpatient Admissions at a 450-bed hospital 20,000
Reduction of adverse events per 100 admissions2 1.5
Annual number of adverse events prevented 300
Annual Avoidable Costs Range Cost Per Event Annual Costs Avoided
Low3 $5,000 $1.5M
Medium4 $12,000 $3.6M
High4 $27,000 $8.1M
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Avoidable Malpractice Claim Costs

Annual Malpractice Costs $10.0M
% of Malpractice Claims associated with a communication error1 49%
% of communication errors that include a handoff error1 40%
% of claims reduced through the use of tools such as I-PASS1 77%
% of claims potentially avoidable 15%
Relative cost of a handoff related claims to all malpractice claims1 179%
% of malpractice costs potential avoidable using a tool such as I-PASS 27%
Annual value of malpractice claims potentially avoided $2.7M

  1. Journal of Patient Safety: March 2022 - Volume 18 - Issue 2 - p 130-137

  2. Changes in Medical Errors after Implementation of a Handoff Program. Starmer AJ, Spector ND, et al. N Engl J Med.2014Nov;371:1803-1812, DOI: 10.1056/NEJMsa1405556

  3. Costs of adverse events in intensive care units. Kaushal R, Bates DW, Franz C, Soukup JR, Rothschild JM. Crit Care Med.2007Nov;35(11):2479-83.PMID: 1782803 

  4. American Journal of Medical Quality, p1-7, DOI:10.1177/1062860615608938

Resources for MedPro & Healthcare Facilities

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Explain I-PASS to Healthcare Facilities

I-PASS Client Relationships

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FAQs

What do organizations need to have in place for successful I-PASS implementation and sustainment?

We have a detailed organizational readiness assessment to measure a hospital or system’s ability to effectively adopt I-PASS and demonstrate significant impact on patient safety. Following completion of the readiness assessment, the I-PASS Institute will scope the project based on an organization’s internal competencies and bandwidth for successful adoption and sustainment. In many instances, the individual project roles required within an organization for an I-PASS implementation can be internally scoped into the job responsibilities of an existing team member, thus reducing the need for additional resources. 

What is the cost and timeline for implementation?

A 300-bed hospital will typically range from $400,000–$500,000 over the three-year implementation period. The cost to maintain the program is significantly reduced post-implementation. Institutions referred to I-PASS by a MedPro clinical risk manager or market manager are eligible to receive a 15% partnership discount to be applied to the cost of implementation.

What research or evidence is there to demonstrate the effectiveness of I-PASS?


Numerous academic research studies have demonstrated the significant positive impact I-PASS has on improving the safety and quality of care. Additionally, the I-PASS solution has received $20 million in government grant funding and 15 years of clinical research demonstrating how I-PASS can reduce patient harm while improving care team communication and culture in the process. You can explore our fully library of resources, clinical studies, and client success stories here.

Does the I-PASS methodology apply exclusively to handoffs?

The fundamental I-PASS principles can be applied across a variety of care transitions and communication touch points, including handoffs, patient and family rounding, and more.

I'm interested in learning more. How can I get in touch?

To learn more about how the I-PASS program can help your clients, either you or the broker can reach out to our team directly at medpro@ipassinstitute.com. 

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Interested in learning more about I-PASS?

Whether you want to contact us directly or connect us with your clients, we’re here to help. You can choose from the three options to get in touch.

Request a 30 Min I-PASS/MedPro Partnership Explainer

Have a client that you think could benefit from I-PASS training? Schedule a strategy call with Marshall to share more details about your client’s institution and their goals prior to looping the client into the conversation. We’ll walk through how the I-PASS handoff bundle can help healthcare facilities significantly reduce adverse events and the financial burden of medical malpractice.

 

Reach out to us directly with questions or connect us with your clients directly by sending us an email at .

Please tell us a little more about your client by completing the form below. A member of our team will be in touch with you to discuss next steps for reaching out to your client. 

Book a Strategy Call

Request a 30 Min I-PASS/MedPro Partnership Explainer

Have a client that you think could benefit from I-PASS training? Schedule a strategy call with Marshall to share more details about your client’s institution and their goals prior to looping the client into the conversation. We’ll walk through how the I-PASS handoff bundle can help healthcare facilities significantly reduce adverse events and the financial burden of medical malpractice.

 
Send Us an Email

Reach out to us directly with questions or connect us with your clients directly by sending us an email at .

Submit an Outreach Request

Please tell us a little more about your client by completing the form below. A member of our team will be in touch with you to discuss next steps for reaching out to your client. 

Read More About Improving Clinical Handoffs

At I-PASS, we’ve been researching, studying, and solving for miscommunication in clinical settings since 2008. We’ve positively impacted millions of handoffs, literally, and are passionate about improving care by any means possible. We’ve pleased to share all of our available resources with you — and if you don’t see what you’re looking for, reach out.

 

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